Deposit & Payment

PAYMENT

1. CREDIT CARD by a secure online payment gateway

Online 9PAY payment gateway is highly recommended for fast, safe, and convenience. We connect with the 9Pay Payment Gateway (www.9pay.vn) to accept online payments by debit and credit cards. All of your card information is processed through SSL protocol with international card security standard. Your card information will not be stored at our system (merchant) but MasterCard with international security standard.

You can use your card to make the deposit through an online link sent by our travel consultant.

Note:

• Please kindly understand that a 3% service fee will be charged for payment by credit card. This fee belongs to the bank and we only receive the net cost.
• We accept VISA, MASTERCARD, AMERICAN EXPRESS CARD, JCB

After you have received your order from us through a link, please check the information of the Order. If all the information is correct, please read & agree with Terms and Conditions before clicking to pay. You will be redirected to 9PAY Payment Gateway to pay us online with Visa, MasterCard, American Express, and JCB Card.

Note: In some cases, your transaction may be not successful due to:

– In correct card information

– Not enough credit balance (daily or monthly)

– Your card has not been activated for online payment. You should contact the Issuer Bank for the card activation.

In case you input correct card information but you did not receive the transaction result from the payment gateway or from us. Please do not try to make other payment. Contact us to get the transaction result and confirmation of the Order (Email: saigonmuslimtours@gmail.com or asiatravelexpert@gmail.com)

2. WESTERN UNION: Payment Via Western Union Service:

http://www.westernunion.com/info/selectCountry.asp

If there is Western Union Service in the area where you live, you can choose to send us deposit through Western Union which is very fast, easy and safe.

Here is our authorized recipient’s details:

Recipient’s Name: Nguyen Van Duy (Surname: Nguyen, First name: Van Duy)

ID: 035082003582

Mobile Phone: +84989 910 868

Tel: +84 243994 2468

Address: To 10, Ngoc Thuy, Long Bien, Hanoi.

After depositing us, please provide us the below information:

MTCN (10-digit Money Transfer Control Number):

Amount in USD:

Sender’s name:

Address:

Mobile Number (if available):

3. BANK TRANSFER:

Here is our USD bank account information:

Here is our USD bank account information:

Account Name/ Beneficiary Name: Nguyen Van Duy

USD Account Number: 39961757

Bank Name: ACB – Asia Commercial Bank

Bank Address: 402 Nguyen Van Cu, Long Bien, Hanoi, Vietnam

SWIFT CODE: ASCB VNVX

Bank Code: 01307001

Citad Code:  79307001

Note: Please fill in exactly the Account Number, Account Name & Swift code!

PAYMENT & DEPOSIT FOR BOOKING TOUR & HOLIDAY PACKAGES

a – Deposit: A deposit of 30% of total value by credit card is required upon confirmation of your booking. Once deposit of your booking has been made, it is agreed that you have read, understood and accepted all our Terms and Conditions.

b – Remained balance: The remained balance of the tour value (70%) will be paid on arrival. The remained balance is required to be paid no later than 1 day prior to departure date or date of services.

After making payment, you will receive a voucher confirming your service.

The invoice issued to you indicates that both you and the Company have read and agreed with the Terms of Use herein as well as rate, itinerary or other information provided by the Company.

PAYMENT & DEPOSIT FOR BOOKING CRUISE HALONG ONLY:

a – Deposit: A deposit of 50% of total value by credit card or bank transfer plus bank charges (processing fees) is required upon confirmation of your booking (If this amount is less than US$500, we would suggest you to pay us in full before you arrive). Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions.

b – Remained balance: The remained balance of the tour value (50%) will be done at least 15 days prior to your arrival in Vietnam.

c – Full payment: When customers confirm the Booking less than one month to go. Full payment is required.

CHILDREN POLICY

The rate for children applicable for one child sharing a twin or double room/cabin with two adults.

For infant (<02 years old): FOC except domestic ticket cost

Children from 02 – 6 years old: 50% adult rate and share the parent’s existing bedding.

Children from 06 – 11 years old: 75% adult rate and share the parent’s existing bedding. Extra bed fee will be applied upon request.

Children from 12 years old up will pay as adult.

Please note that some suppliers may impose additional fees for infants and children. These will be advised at time of booking.

Air tickets: Based on each Airline’s policy, the price for children will be applied at time of booking.

CANCELLATION & REFUND POLICY

We would deeply regret your decision to cancel your trip to Vietnam, however we realize that there are many valid reasons that this can happen.

CANCELLATIONS & REFUNDS FOR BOOKING TOUR & HOLIDAY PACKAGES

In the event of cancellation, the cancellation fee will be applied as below:

+ To confirm the booking with us, a 30% deposit is required. If you cancel the tour > 45 days, 10% will be refundable.

+ 45 to 20 days before trip commencement: 30% of the total trip cost.

+ From 20 to 15 days before trip commencement: 50% of the total trip cost.

+ 15 days before the commencement of the journey or no show: 100% of the total trip cost.

Your satisfaction is our first priority. If there’s a problem with your booking, please contact us and state your reasons for the refund request and we will try our best to assist you.

CANCELLATIONS & REFUNDS FOR BOOKING CRUISE HALONG ONLY

– Cancellation by customer will be charged as follow:

+ More than 30 days before the beginning of the trip: 20% of the total trip cost.

+ 15 to 30 days before trip commencement: 50% of the total trip cost.

+ From 7 to 14 days before trip commencement: 75% of the total trip cost.

+ No refunds for cancellations 7 days before the commencement of the journey.

– Cancellation by Vietnam Muslim Tours – Asia Travel Expert Co., Ltd

The contract between the services rendered by Vietnam Muslim Tours – Asia Travel Expert Co., Ltd may be canceled by us for reasons related to a situation of force majeure, political, health, natural disaster, plane, etc. In all such instances of cancellation, registrants are fully reimbursed, but cannot claim any compensation.

NOTE: Please note that SPECIAL OFFERS that customers agree with the Travel Consultant are not eligible for the general cancellation policy and have to work under certain conditions of each booking.